Legal

Privacy Policy

Last updated: 1 November 2026

This policy explains what personal information Boathouse Bistro collects when you use this website or contact us, why we use it, and the choices you have.

Who we are

Boathouse Bistro, 42 Cross Street, Sudbury, Suffolk, CO10 2DL, is responsible for the personal information described in this policy. You can reach us at info@boathouseturkish.com or on 01787 736 625.

What we collect

Contact form: your first name, last name (optional), email address, phone number (optional) and your message.
Emails and calls: whatever details you choose to share when you email or phone us.
Technical information: your IP address is used briefly to stop the contact form being misused (see below). Our web host may also keep standard server logs.

How we use it

To reply to your enquiry, booking question or feedback.
To send you an automatic confirmation that we received your message.
To protect the website and our inbox from spam and abuse.

We do not sell your information, and we do not use it for marketing unless you have asked us to.

Our legal basis

We use your details because we have a legitimate interest in answering the enquiries you send us and keeping our website secure, or because you have asked us to take steps before a booking or order.

How long we keep it

Contact form messages are delivered to our restaurant inbox by email and kept only as long as needed to deal with your enquiry. The IP address used for spam protection is held for about ten minutes and is not stored permanently.

Who we share it with

We only share your information with service providers that help us run this website, such as our website host and email delivery provider.

Bookings, orders and our menu

Table bookings are handled by ResRes and online orders by Online Food Order. Our menu is shown using SnapQR Menu. When you use these services, they handle your details under their own privacy policies.

Your rights

Under UK data protection law you can ask to see the information we hold about you, have it corrected or deleted, or object to how we use it. Email info@boathouseturkish.com and we will respond within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

See our Cookie Policy for details.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.